Q&A
Q1: Does it work on an AMD chipset motherboard?
A: Yes, it supports AMD chipset motherboards. If you encounter any issues, please contact Customer Service for assistance.
Q2: Does it support Linux systems?
A: Currently, we only provide drivers for Windows 10 and Windows 11. Linux is not supported.
Q3: Does it support both WiFi and Bluetooth functions?
A: Yes, it supports both WiFi and Bluetooth. However, please note that the drivers for WiFi and Bluetooth are separate. You will need to install both drivers.
Q4: The Bluetooth doesn’t work. What should I do?
A: Make sure the 9-pin USB cable (black) included in the package is connected:
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Connect the black end to the 9-pin USB 2.0 interface on the motherboard.
 
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Connect the white end to the PCI-E network card adapter socket.
 
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Install the Bluetooth driver.
 
Q5: The WiFi doesn’t work. What should I do?
A: Please try the following steps:
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Check Device Manager:
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Verify if the WiFi device is recognized.
 
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If you see a "Network Controller" with a yellow exclamation mark, install the WiFi driver.
 
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If the driver is already installed but shows a warning, right-click, select "Update," and manually choose the driver file path.
 
 
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Check for Hardware Conflicts:
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Ensure that there is no M.2 hard disk on the motherboard, which may cause a conflict.
 
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If the M.2 hardware is in the same channel, unplug it.
 
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Make sure the antenna is securely connected.
 
 
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AMD Motherboard Settings:
 
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Disable Built-in WiFi:
 
Q6: How can I get the drivers?
A: You can download the latest drivers from the FENVI website or the Intel website (search for "Wi-Fi 6E AX210").
Q7: My motherboard has built-in WiFi, but WiFi 5 is slow. Can I use this adapter for an upgrade?
A: Yes, if your PC has an open PCI-E slot, you can use this adapter to upgrade. However, you will need to disable the built-in WiFi card.
Q8: Why can't the WiFi speed reach 2400Mbps on 6GHz/5GHz? Why is the WiFi speed slow or unstable?
A: Please note the following:
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Maximum Speed Limitation:
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The maximum wireless signal rates are based on IEEE 802.11 specifications.
 
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Actual wireless throughput may vary depending on network conditions, access point (AP) limitations, and environmental factors (building materials, obstacles, network traffic).
 
 
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Possible Solutions:
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Try using a different PCI-E slot (preferably PCI-E ×16).
 
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For 6GHz Wi-Fi, you must use Windows 11 or upgrade to Windows 10 Dev version.
 
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Ensure your router supports 802.11ax (160MHz).